Frequently Asked Questions

PETERSPORT was established in 1978 in the co-capital of Greece, the city of Thessaloniki. Currently, operates 9 retail stores in Thessaloniki and is the No 1 athletic chain store in the city and one of the largest in Greece and Balkans. PETERSPORT focus in the retail trade of athletically inspired and originally branded shoes, apparel and equipment.

Petersport.gr offers you a wide range of new and originally branded products in competitive prices. All of our products that you see in petersport.gr are in stock and ready to be shipped! The order and payment procedures are simple and secure. You can complete your order in a few minutes and receive your products in a few days to your chosen destination. 

You can find us at +30 211 850 33 30 or at 801 300 33 30 (only for Greece).The customer support is available by phone the working days from 08.00am to 15.00pm or by e-mail 24 hours a day. Please don't hestitate to contact us for any information you may need! 

Choose the category that you are interested in and browse through the products. You can also use the search function for directly results. Click on the product that you like and choose your number. Press the “Add to the shopping cart” and you are ready to place your order. If you don’t want to proceed with the order and come back later, you can add the products that you like in your Favorites list! 

Because in this way, you can place your order faster. By giving your shipping address details once, you won’t have to fill these details each you time wish to place an order. Moreover, you are able to save more than one shipping addresses. You will also have access to your completed orders history. 

After you registered to petersport.gr, you can choose your product by clicking to the “Add to my cart” and proceed to the Check Out. Please be sure that you selected the right size! Press “Next step” and you will see the Order summary. You can see your shipping address and you select the shipping and payment method. You will need to fill in your debit or credit card details in the secure environment of Piraeus Bank. After completing successfully your payment you will receive a confirmation e-mail. 

Greece  

For orders of total value over 65 euro , the shipping is FREE.For orders of total value under 65 euro , the shipping cost is 5 euro. 

Credit or Debit card Payments can be made by credit or debit card through the secure system of Piraeus Bank that keeps your card's details safe. Please note that it is strictly prohibited to be asked for your card details from a representative of petersport.gr Credit or Debit card through PayPal PayPal is used to securely send payments over the internet. Your funds are transferred immediately and securely. After choosing paying through PayPal you will be transferd to its secure enviroment. PayPal accepts all the credit and debit cards and you can arrange you payment in two ways :

2. By credit or debit card through your Paypal account. If you don't have an account, you can easily create one. 

After your payment is successfully completed, you will receive a confirmation email by Paypal and petersport.gr. After that we start the procedures to deliver your order. 

Yes. You can cancel or change you order without any charge if you order is still in our warehouse. If the order left our premises, you can still cancel or change your order but you will be charged with the transfer fee. In any case, please let us now as soon as possible. 

Yes. If you wish to return the product after receiving the order, the company has a policy regarding returns of products sold through its website which in accordance with the European and Greek legislation on consumer protection. In this case the customer may return the product within (14) fourteen calendar days of its receipt of as is shown by the manifest of the transport company from which it was received. For the product to be returned it must be in perfect condition and in undamaged packaging and must not be used. In this case, the customer shall return the product by courier or post and be charged with the shipping costs to the company. In case that the reason of return is to change size, the shipping of the new product back to you will be FREE. In case that you want to change the product with a different one, you will be charged for all the shipping costs. In case of a defective product and after petersport.gr approves that the product is defective, we will deposit back to you the shipping cost of your return to your personal banking account during 30 days. If a product proves to be defective, it is subject to any guarantee of the company that produced it and the responsibility of repair and / or replacement falls to this company.You can find the return address on the package that you received from petersport.gr 

Refunds No refund is made for products that have been used or its packaging is damaged in any way. The refund is made through a deposit to your banking account during 30 days.